Submit a Ticket

The best way to report an issue to the Department of Information Technology is to submit a ticket.

Please utilize the ticketing form to fill out the details we'll need to process your ticket. Be sure to include specific details about the problem.

For example, a ticket that simply reports "My computer is broken" will not give us enough information to formulate an effective response. A better description of the problem might be "my PC will not start up, and shows an error message on the screen that says 'cannot find boot device'".

Alternatively, you may call the IT Office at 860-779-6665.

Yes. All K-12 students in Killingly Public Schools have a KPS Google Account. If you are trying to help your student log in to a KPS Chromebook or access their teachers' Google Classrooms, you will need to use that account information. If you or your student are having trouble logging in, please contact IT.

If you need to log into Google Classroom or another Google app, you will use the student's KPS Google account. While there are a few exceptions, most student KPS Google accounts use the following format: 

  first initial + last name@student.killinglyschools.org.

• For example, John Smith would be jsmith@student.killinglyschools.org.
• KIS students use their Google accounts frequently and have their account information written on a password card for their convenience.
• KMS and KCS will provide support to families who do not know their student's password.

In response to Connecticut General Statutes §§ 10-234aa - 10-234dd, we have taken several precautions regarding student email and data privacy.

• KHS students have a KPS email account that they can use to communicate with their teachers, collaborate with each other, and reach out to people beyond KPS for things like internships and job shadows.
• KIS students have a KPS email account that they can use to send and receive emails with their teachers. They cannot send or receive emails to anyone else, including other students.
• Students at Goodyear, KCS and KMS do not have access to a KPS email account.

If you need to log in to a Chromebook you will use the student's KPS Google account. While there are a few exceptions, most student KPS Google accounts use the following format: 

first initial last name @student.killinglyschools.org.

• For example, Michael Klein would be mklein@student.killinglyschools.org.
• KIS students have used their Google accounts frequently and have their account information written on a card that they should have access to.
• KMS and KCS will be supporting families who do not know their student's password.

This support article will guide you through the process of connecting your Chromebook to your home WiFi. If you have followed this documentation carefully, and still cannot connect, please submit a ticket.