Remote IT Support

The fastest way to contact IT and let us know that you have a technology problem is to submit a ticket. When submit a ticket, we get an immediate alert and can send the problem to the right person on our team to solve it.

If you can't submit a ticket, give the IT office a call at (860) 779-6665. You will likely reach Jessica Surprenant, our amazing IT secretary. If you don't reach someone right away, please leave a message and we will get back to you as soon as possible.

Yes. All K-12 students in Killingly Public Schools have a KPS Google Account. If you are trying to help your student log in to a KPS Chromebook or access their teachers' Google Classrooms, you will need to use that account information.

If you need to log in to Google Classroom or another Google tool you will use the student's KPS Google account. While there are a few exceptions, most student KPS Google accounts use the following format: 

first initial last name @student.killinglyschools.org.

• For example, Michael Klein would be mklein@student.killinglyschools.org.
• KIS students have used their Google accounts frequently and have their account information written on a card that they should have access to.
• KMS and KCS will be supporting families who do not know their student's password.

Due to privacy and security concerns we have taken several precautions related to email for KPS students.

• KHS students have a KPS email account that they can use to communicate with their teachers, collaborate with each other, and reach out to people beyond KPS for things like internships and job shadows.
• KIS students have a KPS email account that they can use to send and receive emails with their teachers. They cannot send or receive emails to anyone else, including other students.
• Students at Goodyear, KCS and KMS do not have access to a KPS email account.

If you need to log in to a Chromebook you will use the student's KPS Google account. While there are a few exceptions, most student KPS Google accounts use the following format: 

first initial last name @student.killinglyschools.org.

• For example, Michael Klein would be mklein@student.killinglyschools.org.
• KIS students have used their Google accounts frequently and have their account information written on a card that they should have access to.
• KMS and KCS will be supporting families who do not know their student's password.

This support article from Google will guide you through the process of connecting your Chromebook to your home wifi.

In order to make these Macbooks accessible off-site, we created a special profile for all students to use for logging in. When you are first signing in to the computer, please use:

Username: student

Password: student

This will provide you access to the computer.

In order to make these Dell Windows Laptops accessible off-site, we created a special profile for all students to use for logging in. When you are first signing in to the computer, please use:

Username: student

Password: Welcome123

This will provide you access to the computer. It may ask you to create a new password. We would suggest making that password the same as your KPS Google Account password.